Terms & Conditions

These terms apply to all bookings with Expedition Yorkshire Ltd. By confirming a booking you confirm that you have read, understood and accepted them.

Definitions & your agreement

A "journey" means the services you book — a sightseeing tour, guided drive, day out or transfer — together with any additional services we agree. "Written" includes both paper and electronic communication. An agreement is formed once we receive your payment or deposit and confirm availability.

Payment

Payment is usually required on the day of the tour or before your journey begins. We accept card, bank transfer (BACS), cash, PayPal and cheque; cheques must clear at least seven days before the tour. All bookings are subject to confirmation of availability. Prices are quoted per vehicle for your whole group of up to seven guests and include VAT.

Cancellations & refunds

If you cancel more than 28 days before departure, you receive a full refund less a 15% administrative booking fee. Cancellations between 7 and 28 days before departure typically receive a 50% refund. Cancellations within 7 days of departure are non-refundable and the full price remains payable. There is no charge simply to enquire or to hold a date while we finalise your plan.

Bookings cancelled at short notice because of Covid-19 remain payable, as these costs should normally be recoverable through your travel insurance.

If we cannot run your journey

If Expedition Yorkshire is unable to provide your journey — for example because of guide illness, a family emergency or other cause beyond our control — we will issue a full refund. Beyond that refund we have no further liability to you.

Problems during a journey

In the event of a mechanical breakdown, illness or other problem during a journey, we may cancel, provide a replacement vehicle, or vary the itinerary. Other than any discretionary pro-rata refund we choose to offer, we will have no liability to compensate you.

Safety & conduct

We have an obligation to keep all of our customers safe. We reserve the right to exclude any passenger whose behaviour is inappropriate or unsafe. All passengers must remain seated with seatbelts fastened while the vehicle is in motion.

Health & fitness

Some activities involve a degree of physical exertion and carry inherent risks. You are responsible for ensuring you are fit to take part, and we recommend consulting your doctor before booking if you have any concerns. We may amend an itinerary where we consider it necessary for a customer's safety.

Itinerary, weather & road conditions

Itineraries may change because of factors outside our control, such as weather or road closures. Tours proceed unless there are exceptional circumstances or a meteorological red warning covers the area. Please dress appropriately for the day; umbrellas are usually available to borrow. If you request an alternative or additional itinerary, any resulting extra costs are your responsibility and refunds may be forfeited.

Special requests

We will do our best to accommodate dietary, mobility and other special requests given reasonable advance notice. Expedition Yorkshire cannot be held responsible for unreasonable requests, and unusual requests may incur additional charges.

Tour duration & timings

A full-day tour typically lasts seven to eight hours from collection to drop-off. Late arrivals do not extend the tour; the day finishes at the scheduled time.

Gratuities

Service charges are not included in our fares. Any tip for your driver-guide is entirely at your discretion.

Photography

Unless you ask us not to, Expedition Yorkshire Ltd reserves the right to use photographs taken on our tours for promotional purposes, including on our website and social media.

Travel insurance

We consider adequate travel insurance to be essential. We are not responsible for any medical expenses, or for any costs, loss or damage you suffer as a result of illness or accident.

Pets

Unfortunately we are not able to accommodate pets.

Refreshments & entrance fees

Meals, refreshments and admission or entrance fees are not included unless specifically stated. These costs are the customer's responsibility.

Acceptance

Confirming a booking indicates your full understanding and acceptance of these Terms & Conditions.

Company details

Expedition Yorkshire Ltd · Registered office: 4th Floor, Charles House, 108–110 Finchley Road, London NW3 5JJ · Registered in England & Wales, company number 13803434 · VAT number GB505665979 · Telephone 01904 235928 (+44 1904 235928 internationally).

Questions about these terms? Get in touch or call 01904 235928 — we're always happy to help before you book.